Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping (Domestic): 3–7 business days

  • Expedited Shipping (Domestic): 1–3 business days

  • International Shipping: 7–21 business days (depending on destination)

Delivery times are estimates and are not guaranteed.

Shipping Destinations

We currently ship to:

  • [List countries you ship to, e.g., “United States, Canada, and select international locations.”]

If your country is not listed at checkout, we do not currently ship to your location.

Shipping Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Information

Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your address after placing an order, please contact us immediately at healmoraservices@gmail.com

Returns & Refunds

Please refer to our Return & Refund Policy for information on returns and refunds.

Contact Us

If you have any questions about our shipping policy, please contact us at:

Email: healmoraservices@gmail.com